You will receive your order within 2-10 business days after dispatch.
Tracking details will be emailed to you 24-48hrs after your order has been dispatched.
Shipping is $10.00 flat rate, or $15.00 for express postage.
Delivery is free Australia wide for orders over $75.00
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note change of mind returns are not accepted.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Orders cannot be cancelled once placed. If you need to adjust your order, please contact us via the contact form within 2 hours of your order being placed.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you. We do not accept change of mind returns or exchanges.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you will vary.
If your order has arrived damaged you must contact us within 24 hours of delivery to be eligible for exchange/claim.
These are our Terms and Conditions of sale, and do not infringe on your rights as a consumer under Australian law.